Terms of Service · Definitions
Definitions
Plain-language explanations of words used in our Terms of Service, A to Z. Each entry links to the clause it comes from. If anything here differs from the Terms of Service, the Terms of Service prevail.
A
- Acceptance box
The tick box at website checkout. Ticking it means the Client accepts the Terms.
- Administrator control
Owner-level access to an account: who can change its settings, users, billing and security. For BUILD, the Consultant creates the included accounts and hands administrator control to the Client at handover.
- AI-enabled systems
Communications systems, workflows, prompts, templates and tools that use AI, which the Consultant designs, sets up or recommends.
- AI outputs
Anything an AI tool produces, such as drafts, summaries or ideas. They can contain errors and are drafts, not verified facts, unless the Consultant confirms otherwise in writing.
B
C
- Chargeback
Reversing or disputing a payment through a card issuer, PayPal or a similar channel. The Client agrees not to do this.
See 5.6
- Checkout
The purchase steps on the Consultant's website. The plan details, price, checkout form and payment confirmation together form the Signed Proposal for that purchase.
See B1
- Cleared funds
Payment that has actually arrived and is available to the Consultant, not just sent.
- Client
The business that engages the Consultant (“you”).
See Opening
- Confidential information
Proprietary, financial, business and technical information one Party receives from the other in connection with the Services.
- Consultant
MACRES TRAINING CONSULTANCY SERVICES (macres house, “we”).
See Opening
D
- Dashboard
The client-facing web app where the Client's team does most of its day-to-day work: seeing to-dos and the content calendar, reviewing and approving drafts, and viewing all reports, including the monthly evidence of what converted. macres house keeps it up to date from the Workspace.
- Deemed approval
If the Client does not give feedback within the review period, the work may be treated as approved so the project can move on.
See 4.6
- Deliverables
The work the Consultant produces specifically for the Client. They become the Client's property only once all Fees are paid.
E
F
H
I
- Included maintenance
For BUILD: a weekly check, fixes to what the Consultant set up, and adjustments after provider updates, for the period shown at checkout.
See B4
- Included subscriptions
For BUILD: the basic paid tier of the named tools, paid by the Consultant for the period shown at checkout, starting on the payment date.
See B3
L
- Licence (internal use)
The Client's right, once all Fees are paid, to use the systems the Consultant set up for its own business only. It cannot be resold, shared or copied for others.
See 18.5
O
P
- Parties
The Consultant and the Client.
See Opening
- Payment platform fees
Charges from PayPal, card issuers, banks or transfer services. The Client bears them.
- Promotional price
A discounted price shown on the website. It applies only to purchases completed while the promotion is shown.
See B1(f)
- Proposal
See Annexe A and Signed Proposal.
See 1.3
R
- Review period
The time the Client has to give feedback on drafts or deliverables: as stated in the Signed Proposal, or five business days if none is stated.
See 4.5
- Revisions
Changes to a deliverable within the agreed brief. Up to two reasonable rounds are included unless the Signed Proposal says otherwise.
See 4.7
S
- Service cycle
For RUN billed by cycle: a billing period of thirty (30) calendar days unless agreed otherwise. Payment is due the day after the cycle ends.
See C3
- Services
The consultancy, communications, systems implementation, events and production services the Consultant provides, as detailed in the Proposal.
- Signed Proposal
The Proposal the Client has approved, physically or digitally. For website purchases, the checkout details, checkout form and payment confirmation.
- Subcontractor
A person or company the Consultant engages to help deliver the Services. The Consultant remains responsible for them.
- Support channel
The way the Client raises BUILD issues during the maintenance period, set by the Consultant at handover.
See B4
- Suspension
Pausing the Services, and holding back deliverables, while payments are overdue.
See 5.3
T
- Terms
These Terms of Service.
See Opening
- Third-party platforms and tools
Software and services run by other companies, such as AI tools, social networks and analytics. The Consultant is not liable for their outages, changes or errors.
- Third-party subscriptions (RUN)
Tool subscriptions paid through the Consultant for a RUN engagement, for the duration stated in the Signed Proposal.
See C5
W
- Withholding tax
Tax a Philippine client deducts from a payment and remits to the BIR, documented with BIR Form No. 2307.
See 5.4
- Work-in-progress
Work started but not finished. If the Client cancels early, it is treated as fully earned.
See 7.3(c)
- Workspace
Where the groundwork happens, mainly in Notion: AI agents produce research, drafts and content plans there, and macres house reviews them before the results are reflected in the Dashboard. For RUN, macres house runs the Workspace and the Client works in the Dashboard; read-only access to the Workspace is available on request through a support ticket. For BUILD, the Client receives the Workspace at handover, because the Client runs the system.